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Talk to Preferium.
Tell us about your agency and client sites. We will help you assess the fit.
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Agency support
A person on the other end.
Monday–Friday · 09:00–17:00 Europe/Oslo
Excluding Norwegian public holidays.Your agency is the first line of support.
- Your client
- Your agency
- Preferium
- Routine questions
- Within one business dayFirst human response target.
- Critical incidents
- Within 12 hoursFirst response target for an unavailable connected site or suspected security incident.
- During support hours
- 1–2 hoursWorking goal when capacity allows.
First-response targets, not resolution deadlines or 24/7 coverage. Outside support hours, reports wait for the next opening and the 12-hour target may be exceeded.
How these response targets work
For an unavailable connected site or a suspected security incident, mark your subject “Critical” and include the affected domain. We prioritize these reports.
Targets are not measured averages. A binding SLA, uptime commitment or service credit applies only if agreed in a signed order. See Service Terms, section 10.
Join the founding-partner waitlist
Agencies invited before public registration become founding partners. Join for an invitation; the launch date has not been announced.