Contact
Let's talk partnership.
Tell us about your client portfolio and the services you want to offer. We will help you assess whether Preferium fits your agency.
What happens when you get in touch
Explore the fit without a commitment. Registration opens by invitation from the waitlist.
- Step 01
Tell us about your portfolio
Tell us what sites your clients run and what service you want to offer.
- Step 02
You get a straight answer
We explain whether Preferium fits your agency and client sites.
- Step 03
Then you decide
Join the waitlist for an invitation. A sales call is optional; choose your plan when you register.
Join the founding-partner waitlist
Join for an invitation when registration opens. Agencies invited before public registration are our founding partners. The launch date has not been announced.
Send us a message
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Wrong address? Write to info@preferium.com.
Agency support
A person on the other end.
Monday–Friday · 09:00–17:00 Europe/Oslo
Excluding Norwegian public holidays.Your agency is the first line of support.
- Your client
- Your agency
- Preferium
- Routine questions
- Within one business dayFirst human response target.
- Critical incidents
- Within 12 hoursFirst response target for an unavailable connected site or suspected security incident.
- During support hours
- 1–2 hoursWorking goal when capacity allows.
First-response targets, not resolution deadlines or 24/7 coverage. Outside support hours, reports wait for the next opening and the 12-hour target may be exceeded.
How these response targets work
For an unavailable connected site or a suspected security incident, mark your subject “Critical” and include the affected domain. We prioritize these reports.
Targets are not measured averages. A binding SLA, uptime commitment or service credit applies only if agreed in a signed order. See Service Terms, section 10.