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Chapter 03 of 05

See where AI answers cite your clients.

Track the questions your clients care about. See when selected AI answers mention or cite them, and inspect the sources behind each result.

Evidence for client reporting
  1. Choose questions
  2. Track AI answers
  3. See mentions & citations
Illustrative workflow
4
assistants with prompt tracking
6
answer surfaces in total
Live
engines with web search, not a simulation
±
a confidence range on every mention rate
Client reporting

Three signals. Three different questions.

Know what each metric tells you before you put it in a client report.

AI citationsDoes the answer use your client as a source?

Track relevant questions and see which answers link to a client page as a source.

Find citation gaps and choose pages to improve.

Brand mentions & share of voiceHow visible is the client alongside competitors?

Compare brand mentions in tracked answers. A mention names the client; a citation also uses a client page as a source.

Compare brand presence across topics and competitors.

AI referral trafficDo AI services send visitors to the site?

Referral reporting shows visits attributed to AI services. It is a separate signal from citations and automated crawler requests.

Report visits separately from citations and crawler activity.

Illustrative workflow
Citation tracking
Tracked question
AI answerClient page cited

Evidence from sampled answers

Brand visibility
Tracked topic
Brand mentionsCompetitive context

A mention can appear without a source link

Referral reporting
AI service
Visitor follows a linkAttributed site visit

A site visit is separate from a tracked answer

The scorecard

Your client’s visibility at a glance.

An illustrative scorecard for the fictional Northwind Cycles. Each metric answers a different reporting question.

Citation shareSample
31%+6 pp
How often a tracked AI answer cites a client page.
Source links, not visits. Change is in percentage points.
Share of voiceSample
58%+4 pp
Client mentions compared with other brands in tracked answers.
A mention does not require a source link.
Sources behind the answerSample
46
Domains used as sources, including the client’s and other websites.
Review these sources to find relevant content gaps.
Visibility trendSample
12 weeks
Compare measurements over time.
Results can shift without a change to the client’s site.

Measurement methodology

Prompt selection, cadence, assistant coverage and how to interpret sampled results.

From question to evidence

Ask. Read the answer. Check its sources.

Illustrative prompt · fictional bike shop
Your question

Where can I get my bike serviced?

ChatGPTClaudePerplexityGemini
Answer sources

Match source links to the client’s pages.

A client page used as a source counts as a citation. A name alone is a mention.

GrokCopilot

Clean HTML they can read. Separate answer tracking is not available yet.

How tracking runs

Your questions. Your market.

Live answers with web search, in the client’s market and language.

Choose the questions
Write prompts or use suggestions. Group them by topic.
Set the cadence
Up to weekly, at your chosen intensity. Run any prompt on demand.
Check the coverage
Assistant coverage follows your plan. Google AI Mode and AI Overviews use keyword tracking.

Sampled answers, not every conversation. Crawler visits and AI referrals are measured separately.

Full measurement method
Choose the questions
Write the questions to track, or start with suggested prompts. Group them by topic.
How it is asked
Scheduled prompts are sent to the live engines with web search, in the client’s market and language. Not a simulation of an engine.
How often
The cadence follows the intensity you set, up to weekly, and any prompt can also run on demand.
Tracked services
Prompts: ChatGPT, Claude, Perplexity and Gemini. Keywords: Google AI Mode and AI Overviews. Your plan sets assistant coverage.
What counts as a citation
The sources the answer was built on are read and matched against the client’s own pages. A name without one of those pages behind it is a mention, not a citation.
What it is not
A sample of tracked prompts, not every end-user conversation — and not the same as AI-referred visits or crawler fetches, which are measured separately.
Honest measurement

How to interpret the results.

Uncertainty in mention rates

Small samples are less certain.

Sentiment, not just mentions

Mentions can be positive, neutral or negative.

Position in the answer

Where the client appears in an answer.

Google AI Mode and AI Overviews

Two Google surfaces, measured separately.

How to read the metrics
Uncertainty in mention rates
Mention rates include an uncertainty range. A small sample gives less confidence than repeated measurements.
Sentiment, not just mentions
Every mention classified as positive, neutral or negative — being talked about badly is not visibility.
Position in the answer
See where the client is named in the answer, alongside whether the client appears at all.
Google AI Mode and AI Overviews
Citations inside Google’s conversational answers and in the summaries at the top — measured separately, never mixed with blue links.
Mentioned and cited

Mentioned is not cited. A citation links to a source.

Sample Three illustrative answers about the fictional Northwind Cycles.

Absent

The client is not in the answer at all.

AI answer
“Bike service options include Competitor A and Competitor B.”
SourcesOther websites. No client page.

Review the question and its sources for content gaps.

Mentioned

The client is named, but no client page is a source.

AI answer
“Bike service options include Northwind Cycles.”
SourcesOther websites. No client page.

This records a brand mention, not a client source link.

Cited

Source link

One of the client’s own pages is a source in the answer.

AI answer
“Northwind Cycles offers bike service in Seattle.”
Sources northwindcycles.com/bike-service

The reader has a source link. A visit is measured separately.

Engine by engine

Compare visibility across AI services.

See which services we track and how. Grok and Copilot can read the improved HTML, but their citations are not tracked yet. Tracking coverage follows your plan.

AI servicesIllustrative map
6 tracked surfaces2 HTML only

Clean HTML is readable for Grok and Copilot. Citations from Grok and Copilot are not tracked yet.

ChatGPTTracked with promptsAnswers with web search
ClaudeTracked with promptsAnswers with web search
PerplexityTracked with promptsAnswers with web search
GeminiTracked with promptsAnswers with web search
Google AI OverviewsTracked by keywordSearch answers
Google AI ModeTracked by keywordSearch answers
GrokHTML onlyCitations not trackedReadable HTML
Microsoft CopilotHTML onlyCitations not trackedReadable HTML
Crawler identities and tracking methods
ChatGPT
OAI-SearchBot · ChatGPT-User · GPTBot

Search index, answer-time fetch and training are separate bots · prompt tracking

Claude
Claude-SearchBot · Claude-User · ClaudeBot

Search, answer-time fetch and training are separate bots · prompt tracking

Perplexity
PerplexityBot · Perplexity-User

Index crawler and answer-time fetch · prompt tracking

Gemini
Googlebot

Read through Googlebot; Google-Extended is a training control in robots.txt, not a crawler · prompt tracking

Google AI Overviews
Googlebot

The summary above the blue links · tracked per keyword

Google AI Mode
Googlebot

Google’s conversational answers · tracked separately from Overviews

Keyword rankings & backlink analysis

Review search positions and link authority alongside AI visibility.

Rankings & keywords

See which searches find the client.

Follow Google and Bing positions. Find keyword gaps and pages competing for the same search.

Explore keyword analysis
Google and Bing, weekly
Track keyword positions weekly, with daily tracking and on-demand refresh available.
Volume, difficulty and intent
Review monthly search volume, ranking difficulty and search intent, with a month-by-month demand history.
Cannibalization detection
Find client pages competing for the same keyword.
Keyword gap against competitors
Find keywords competitors rank for and the client does not, ordered by opportunity.
Position distribution and SERP features
See keywords in the top three, top ten and beyond, plus snippets, images, video and AI answers.
Keyword workshop and saved lists
Research keywords on demand and save analyses in reusable lists.
Traffic estimate and competitive map
Compare estimated traffic and visibility with tracked competitors. Keyword topics receive a score from 0–100.
Site Explorer and technology detection
Review a domain’s rankings, keywords, links, age, AI share and website technology.

Links & authority

Understand who links to the site.

Review referring domains, new and lost links. Find opportunities competitors already benefit from.

Explore link analysis
The full link profile, weekly
Totals, referring domains and what changed since the last measurement.
Anchor text profile
Review the words other sites use when linking to the client.
New link alerts
Receive an alert when a notable new site links to the client.
Lost link detection
Find links that have disappeared and decide which to follow up.
Link opportunities
Domains that link to competitors but not to the client yet.
Link gap against competitors
Where rivals earn links the client misses entirely.
Referring domain profile
Review referring domains and their authority alongside the total count.
Internal link opportunities
Find relevant pages to link together using content meaning, rather than exact word matches.

Search performance after a change

Compare Search Console and Analytics reporting before and after deployment.

Put each change in context.

Compare search reporting before and after a deployment. Fixes and rollbacks appear on the timeline.

Timing alone does not prove a change caused a result.

Follow the original data.

Daily imports bring clicks, impressions, search positions and sessions into your client workspace.

Look beyond a single number.

Explore individual pages, search queries and traffic sources. Compare page quality over time.

Explore the search performance reports
Impact per deploy
A before-and-after window with Google’s own clicks and impressions for every single change that was deployed.
Markers in the traffic graph
Deployed fixes, content changes and rollbacks marked on the click curve to compare timing with performance trends.
Search Console and Analytics daily
Real clicks, impressions, positions, click-through rates and sessions imported every day — not a number computed in-house.
Every visit classified
Human, search engine, AI assistant or bot. Not just the AI share, but the whole distribution — and which assistants the visits came from.
Who earns clicks, and who does not
Performance per page with position and click-through rate, and the actual queries that bring people to the client.
Quality snapshots per page
How each page’s quality and performance change over weeks, not just where it stands today.

Visibility analysis tools

Investigate source pages, competitors and the reasons behind a result.

Prompt simulator

Ask a question. Inspect the answer.

Try a prompt, see the assistant’s answer and inspect which pages it cites.

Crawler View

See the page a crawler reads.

Inspect the page’s content from a crawler’s perspective, beyond its visual design.

Cross-checks & GEO score

Compare the evidence.

Cross-check citation signals and review the visibility score behind the result.

Questions, forums & entities

Find the next opportunity.

Spot unanswered questions, relevant forum discussions and gaps in the client’s entity presence.

Explore all visibility analysis tools
Prompt simulator
Type a question and see live what each assistant answers and who is cited, with suggestions for what to fix.
Crawler View
See any page exactly as GPTBot sees it, instead of trusting that it looks fine in your browser.
GEO score
One AI visibility score from 0 to 100 built on seven weighted signals, identical for every site — so scores can be compared.
Measurement cross-check
Run the same prompt through independent measurement routes and compare whether the citation signals agree.
Entity authority
The client’s presence in Wikipedia, Wikidata and Google’s Knowledge Graph — the sources machines trust most.
Answer opportunities
Questions people actually ask that the client’s site does not answer yet.
Forum opportunities
Reddit and Quora threads ranking for the client’s keywords — the discussions assistants pull answers from.
Ads in AI answers
Who pays to appear in ChatGPT answers on the client’s topics.

Local search visibility

See how Maps positions vary across locations around a business.

Google Maps positionsSample

Same search. Different locations.

Each square is a search location. Its number is the business’s position there.

1186914742595213783261113971016
Top 34–1011+

1 means first place. Lower numbers are better. These sample positions are not a prediction or a live result.

Beyond the map

Check the business’s local presence.

One business identity.

Compare business details across the website, directories and social profiles. Connect them with structured data.

Follow reviews. Help customers leave one.

Monitor Trustpilot, Google Reviews and Tripadvisor weekly. A QR code gives customers a direct route to the Google review form.

All local presence tools
Name, address and phone
Compare registered business details with the website, and add structured data.
Directory presence
Check listings in leading directories for the client’s market, plus Facebook.
Reviews monitored weekly
Follow rating, review count and changes on Trustpilot, Google Reviews and Tripadvisor.
QR code for Google reviews
Give customers a direct route to the business’s Google review form.
Social profiles detected
Find the client’s social accounts and connect them to the site’s structured data.

Want to see it on a client site?

Pick one client site for a walkthrough of the engine and your branded panel.

  1. Check the site

    Review its health checks.

  2. See the first fixes

    Understand what the engine would improve.

  3. Explore your panel

    See the client experience under your brand.

Agency agreementNo lock-in on your dataEvery change exportableBilling model on the pricing page
  1. Connect a client site
  2. Set the control level
  3. Run under your brand

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